How to switch a license between your employees

1. How to switch a license
2. FAQ
   • Why the user cannot see all licenses from the organization in the 'licenses' tab?
   • What licenses are available for users with a 'member' role?
   • How can the owner check all available licenses in a specific organization?
   • How to use filters to assign free licenses to certain profiles or reassign used licenses to another member? 

Linked Helper allows purchasing licenses from an organization, which brings a few benefits, for example, it allows easier license management. Also, it allows assigning licenses to employees of your organization provided that a Linked Helper account has an 'Owner' role to manage them.

The key difference between licenses is that personal licenses can be used only for an account where it was bought, but a company license can be used by all members of a specific company. One particular license can be used only by one organization member at the same time - What is the difference between personal and organizational licenses?

If you want to attach a license to an employee, you should:

1. Open Linked Helper launcher;

2. Switch to the 'Organizations' tab;

3. Open your organization, switch to the Licenses tab;

4. Select a license, hover over it, and click 'assign to Employee';

5. Select an employee to whom you want to attach it and click 'Assign':

Please, note that the email you assign a license to must be a Linked Helper account email, not a LinkedIn account email (unless LinkedIn account email was used to register a Linked Helper account). The colleague you want to assign a license to can find their Linked Helper account email in the upper left corner of their Linked Helper Launcher window:

Done!

FAQ

In our experience, organization licenses can cause some confusion about how they work, so here is a short FAQ on this topic:

• Why the user cannot see all licenses from the organization in the 'licenses' tab?
• What licenses are available for users with a 'member' role?
• How can the owner check all available licenses in a specific organization?
• How to use filters to assign free licenses to certain profiles or reassign used licenses to another member? 

• Why a user cannot see all licenses from the organization in the 'Licenses' tab?

This is because some licenses are in use by other members of this organization.

Here is an example where we have 2 licenses on the organization account, but only one license is visible in the 'Licenses' tab due to the 2nd license being used by one of the employees.

• What licenses are available for users with a 'Member' role?

Users with a 'Member' role can take licenses that are free (not assigned to any other employee) and licenses assigned to their Linked Helper account. All other licenses cannot be used by employees with the 'Member' role.

• How can an Owner check all available licenses in a specific organization?

An 'Owner' (there could be several employees with an 'Owner' role) or even a 'Member' can navigate to the  Licenses tab of the Organization menu in the Linked Helper launcher to observe all available licenses for the current organization.

• How to use filters to assign free licenses to certain profiles or reassign used licenses to another member? 

It is possible to do this from the 'Licenses' tab of the organization in Linked Helper Launcher:

In case you want to assign a free license to a certain account:

1. Set filter for licenses to 'Free';
2. Select the license;
3. Click 'Assign to Employee';
4. Select the account where you want it attached;

If you want to reassign used licenses to another member:

1. Set filter for licenses to 'In use';
2. Select the license;
3. Click 'Attach to Employee';
4. Select the account where you want it attached;

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