Campaigns menu – Linked Helper Support & Help Center

"Campaigns" menu
Campaign's tabs

"Campaigns" menu

Click on the "Campaigns" menu will unfold campaigns grouped on the left and list of all your campaigns on the right.

You can dive into campaign by clicking its name to view main lists or collect profiles, and then go to the Workflow by clicking gear button:

The "Campaigns" menu allows you to:

manage and queue several campaigns to run one after another. Please check how to run multiple campaigns in this article.
review campaign activity (it's possible to switch between main lead gen. activities and all activities performed):
download campaigns activity (it is possible to do in the Statistics tab of a campaign as well).

You can sort your campaigns by certain filters if needed:

sort by the number or by name;
sort by the status;

Campaigns in Linked Helper may have different statuses. Those are:
1. Completed - campaign, which doesn't have any profiles in it's "Queue's" so there is nothing to perform in this campaign
2. Queued - active campaign which is currently queued because another campaign is running or "Campaigns runner" is not on at the moment.
3. Sleeping - campaign, which is delayed because of the current "timeout" in its actions or because you scheduled it to start later. If "Campaigns runner" is on and no other campaign is running, LH will start this campaign as soon as it leaves "Sleep mode". You can read more about the reasons behind the campaign sleeping state in this article.
4. Stopped - campaign, which was manually stopped with the "Stop" button. It won't be added to the "Campaigns runner" queue when you start "Campaigns runner".
5. Draft - newly created campaign that never run.
6. Running - campaign, which is currently running and performing actions.
sort by the number of profiles in lists - please check this article to learn more about lists;

You can't delete campaigns from Linked Helper 2 as it may cause inconsistency with the database, but you can Archive them by hovering the mouse over the campaign and clicking on "Archive":

Please note that you can always unarchive the campaign if you need to:

Switch to the "Archived" tab
Hover the mouse over the campaign and click on "Unarchive"

Campaign's tabs

You can find several tabs inside the campaign:

Information tab
Workflow tab
Lists tab
Dashboard tab

Information tab

This tab is available when Campaign Information plug-in is installed. Here you can find general information about the campaign and its status;

You can add a name to your campaign, so it will be easier to define it in the "Campaigns" menu or the drop-down menu.
You can add a description to your campaign.
You can check the status of the campaign.
You can check how many profiles are in the campaign's lists.

Workflow tab

Here you can view and set up your funnel of different Actions where profiles should be processed during the campaign. Please check the general article about the campaign's workflow here.

Lists tab

Here you can view and manage profiles of the current campaign. To learn more please look through the detailed article about lists. Please note that Exclude list available only if Exclude list plug-in is installed.

Inbox tab

Campaign Inbox is a place where you can review all conversation of the current campaign, as well as manage AI-generated and manual messages.

It consists of several tabs:

Replied

The list contains profiles that have replied to a message sent within this particular campaign.

Unlike the Replied list in the Profile Lists tab, which contains only profiles currently located in actions' Replied lists, the Replied list in the Inbox tab contains all profiles that have responded. For example, if a person replied and was later moved to the next action (e.g., Invite to Follow Company), that person will still appear in the Replied list in the Inbox tab. However, they will no longer appear in the Replied list in the Profile Lists tab because they have already progressed to another action.

It is important to bear in mind two things about reply detection:

Linked Helper is NOT continuously monitoring replies to your messages, it checks reply of a certain profile to the previous message sent via the current campaign ONLY when processing it via Check for replies action.
when sending a message or looking for a reply, Linked Helper scrapes chat(-s) only from the platform (regular LinkedIn, Recruiter, or Sales Navigator) through which a profile is being processed.

Sent

The list contains profiles that have received a manual reply via Linked Helper or automated message from any action this particular campaign.

Scheduled

This tab contains messages you created when replying manually to profiles. These messages will be sent when you activate the campaign and campaigns runner of the account.

Unscheduled

Messages that were created and scheduled for sending but later removed from the Scheduled tab. Such messages will not be sent unless you move them back to the Scheduled tab. You can edit or delete them completely.

Failed

Manual messages that were not sent due to different errors or issues. For example, profile deleted you from his network and block the chat.

Draft

Messages that you created manually in chat but did not schedule for sending.

Dashboard tab

Performance Metrics

Shows your campaign performance (acceptance and reply rates) compared to previous period of the same duration.

In the screenshot below, a 14-day period is selected. The numbers indicate that the acceptance rate during the last 14 days was 1 percentage point higher than during the preceding 14-day period.

For example, if today is May 28, the acceptance rate from May 1 to May 14 was 17%, while the acceptance rate from May 15 to May 28 was 18%—an increase of 1 percentage point.

Issues To Fix

Contains a list of action with highest numbers of profiles in Failed list.

To find out the root of the issue, please:

Click on the number of failed profiles next to the action name.
In the Failed list, navigate to the last page with profiles.
Review the error and fix the root of the issue.

In the screenshot below profiles failed because they are 2nd-degree connections, and LinkedIn allows endorsing only your 1st-degree connections. To fix the issue, all 2nd and 3rd-degree connections need to be deleted from the action Profiles to process list.

Messages To Review

Contains a number of replies received via this campaign and a number of manual messages that Linked Helper failed to send:

Profile Statistics

Shows a number of profiles processed at key steps of your campaign for the period.

Here you can see your campaign's general rates and and download them. For e.g, you can check how many "actions" did the campaign perform in a certain time period and what those actions were.

Statistics tab

In this tab, you can find and download statistics on how many profiles were processed at each step during specified period of time:

Queue

Profiles are shown in this column if the following conditions are satisfied:

there is at least one unfinished action in the workflow;
the date of adding profile manually into the Queue is within the specified range.

Example:

If we add one and the same profile into every Action Queue as follows from the list below:

In Action 1 - on Mon
In Action 2 - on Wen
In Action 3 - on Fri
In Action 4 - on Sun

and then process that profile in Action #3 on Sat, then we get the following results:

No filter by date - profile will be shown in the Queue of Action 1
From Tue till now - profile will be shown in the Queue of Action 2
From Thu till now - profile will be shown in the Queue of Action 3
From Sat till now - profile will be shown in the Queue of Action 4
From Tue till Sat - profile won't be shown in any Queue as it was not added into a Queue at the specified time range.

Processed

Profiles are shown in this column if the following conditions are satisfied:

profile was processed in every Action of the Workflow;
the date of profile being processed is within the specified range.

Things to keep in mind that Actions where profile failed have priority over those where it was successfully processed: if profile failed in Inviting action but then was manually skipped into the Filter contacts action and was successfully processed there, then profile will be shows as processed in the Inviting action. In other words, in this view profile is shown in the latest Action where it failed to be processed, or in the the latest Action where it was processed successfully provided that there are no Actions where profile failed.

Example:

A profile was processed in the campaign as per the list below:

It was successfully processed in Action 1 on Mon
It failed in Action 2 on Wen
It was successfully processed in Action 3 on Fri

Then we get the following results:

No filter by date - profile will be shown as processed in the Action 2
From Tue till now - profile will be shown as processed in the Action 2
From Thu till now - profile will be shown as processed in the Action 3
From Sat till now - profile won't be shown in any Action as it was not processed in any Action on Sat or later.
From Mon till Thu - profile won't be shown in any Action as it was also processed after the specified time range.

Successful, Excluded, Skipped, Failed, Replied, Messaged

These lists has the same mechanics. Profiles are shown in these columns if the following conditions are satisfied:

profile was processed in every Action it was added to;
the last time profile was processed it was added to the corresponding list (Successful, Excluded, Failed, Replied)
the date of profile being processed is within the specified range.

Examples:

1. A profile was processed in the campaign as per the list below:

It was successfully processed in Action 1 on Mon
It was excluded in Action 2 on Wen
It was successfully processed in Action 3 on Fri