How to buy a license? – Linked Helper

How to buy a license
FAQ

How to buy a license

In order to buy a license, either organizational or personal one, please:

Open Linked Helper Launcher or the web version of it (https://www.linkedhelper.com/member);
Navigate to the Licenses menu;
Click the Buy new button:
Under License owner, choose whether the license should be personal or organizational:
Under Payment system, choose a payment provider.
We currently support:
- FastSpring is our merchant of record. You can choose from several payment options such as Credit/Debit Card, PayPal, Amazon Pay, Sofort, iDEAL, AliPay, and Wire Transfer (note: availability depends on your country).
- PayPro - PayPro Global is our merchant of record. You can choose from several payment options such as Credit/Debit Card, PayPal, Sofort, Giropay, iDEAL, AliPay, WeChat Pay, UnionPay, and Wire Transfer (note: availability depends on your country).
- Stripe - allows you to pay via Credit / Debit card via the Stripe payment provider (unavailable for most users at the moment).
- PayPal - allows you to pay from a personal PayPal account directly (not available for some regions).
Under the License type, choose what license you'd like to purchase. You can check the difference between licenses in this article - Licensing: Standard and PRO licenses. Pricing and discounts:
- Standard has all currently available functionality except the ability to send messaging history via a webhook or download it into a CSV file. Also, some activities may be limited to 20 actions per day. Check this to learn more - Licensing: Standard and PRO licenses. Pricing and discounts;
- Pro doesn't limit any activity, but still, we urge you to follow our daily recommended limits - What kind of limits should I use?
Choose license duration. The longer the license period is chosen, the bigger discount is provided (up to 45% if you renew early). Linked Helper doesn't have auto-billing and we don't charge our users automatically and even don't store their bank card information. Each time a current license runs out, a new one needs to be bought manually in order to continue using our service.
Choose a number of licenses to order.
We have discounts for bulk purchases:
- 10 - 19 licenses - 10%
- 20 - 49 licenses - 20%
- 50 - 74 licenses - 30%
- 75 - 99 licenses - 35%
- 100-999 licenses - 40%
- >= 1000 licenses - 50%
Read the terms and conditions and if you agree with them, click the Buy button:
At the next step, double-check your order and add a tax ID of your company if needed:

FAQ

Can I pay via PayPal, direct bank transfer, or local payment provider?

These methods are offered by FastSpring or PayPro, our merchants of record, and the availability of the method depends on the chosen country. For example, in the United States you can pay via credit/debit card, PayPal, Amazon Pay, and Wire Transfer but in the UK there is Sofort instead of Amazon Pay.

There is also an ability to pay via PayPal directly but in such a purchase will be made via our legal person in the UAE (AI MAD FZCO):

Where can I submit VAT ID for tax exempt before purchasing?

We used to deal with local taxes by ourselves but since they are rather difficult to work with we had to switch to a merchant of record. FastSpring and PayPro Global are our merchants of payment and they automatically count and process taxes:

If you are placing an order on behalf of a company, enter the company's VAT identification number by clicking "Enter VAT ID" and the VAT charges will be removed:

Where can I submit VAT ID after I made a purchase?

If you paid via FastSpring or PayPro Global contact support of our merchants of record in order to change the data in the paid invoice:

FastSpring - https://fastspring.com/consumer-support-form;
PayPro Global - https://payproglobal.com/customer-support#submit-a-ticket

If you paid via Stripe or PayPal directly, then it means you were not charged VAT ID. However, if you still want to add VAT ID in the invoice, you can add VAT ID into the Address line 2. Please, refer to the the Fill in the needed information before the purchase section section of this article: How to get invoice / receipt for paid license

Where can I get an invoice for a paid order from Linked Helper?

FastSpring and PayPro Global are our merchants of records, meaning that all invoices come to us from them. Here is how you can get the receipt - instructions.

Where can I change my account details and taxpayer identification number?

Information of the invoices bought directly via PayPal or Stripe can be changed in the Linked Helper - instructions.

The taxpayer identification number and other information of the invoices bought via FastSpring or PayPro Global can be changed only by their support:

FastSpring - https://fastspring.com/consumer-support-form;
PayPro Global - https://payproglobal.com/customer-support#submit-a-ticket

All your FastSpring orders are tied to a billing email address and can be checked here - https://linkedhelper.onfastspring.com/account. To change the account details, you need to open the Account Details and Payment Methods tab and press Edit:

I get "We regret that your order could not be accepted..." error. What should I do?

If you see the same message as on the screenshot below, most likely FastSpring's automatic system of fraud monitoring considered your payment potentially dangerous. In such a case you should contact their support team so they can review it manually - https://fastspring.com/consumer-support-form.

Thank you very much for your attention. We hope that these tips helped you! Here are some more useful articles from our blog:

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