How to get invoice / receipt for paid license

In this article, you will learn how to generate receipts for your paid Linked Helper 2 personal or organizational licenses. This article can be useful for sellers whose Linked Helper license is bought by the company, hence the invoice for the purchase is needed.

All the information needed for your Accounting Department can be filled in on the Linked Helper website or Launcher.

1. Fill in the needed information before the purchase
   • For invoices purchased from your personal account
   • For invoices purchased from the account of your organization
2. Download invoices for Linked Helper 2 purchases
   • For licenses without auto-renewal
   • For licenses with auto-renewal or subscription charges
3. Where can I change data in my invoice?
4. Where can I change VAT ID in my invoice?

Fill in the needed information before the purchase

You should to fill in the information you need in the invoice before the purchase is made. Otherwise, you will  need to reach out to the support team of our merchants of records that handle payments, taxes, and invoices.

For invoices purchased from your personal account

• Go to the Linked Helper Account section and select the Billing info for personal licenses tab
• Fill in all the needed information:                                          

For invoices purchased from the account of your organization

• Go to the Organizations section in the Linked Helper 2 Launcher, select the account of your organization, and click Open:                                         
• In the Information tab fill in all the needed info:                                          

Download invoices for Linked Helper 2 purchases

For licenses without auto-renewal

• Go to the Orders & Invoices section in the Linked Helper Launcher.
• Choose the license owner, it can be either a person or an organization you bought the license for.
• Click Paid to filter successfully paid invoices.
• Hover the mouse over the needed record
• Click Receipt.
• Select the folder on your computer to save the receipt.

For licenses with auto-renewal or subscription charges

• Go to Billing > Subscription.
• Change Personal/organizational filter to see your personal subscription and those assigned to your organizations:
• Switch to the Billing history tab, expand the charge you need a document for and click Get receipt:

Where can I change data in my invoice?

For invoices bought directly via PayPal or Stripe

Information in the invoices bought via Stripe or PayPal directly can be changed inside the Linked Helper as it is shown in the Fill in the needed information before the purchase section above. You can download an invoice with new information right after it was updated inside Linked Helper.

For invoices bought via PayPro Global

Information on the invoices bought via PayPro Global can be changed only by their support - https://payproglobal.com/customer-support#submit-a-ticket

For invoices bought via FastSpring

For paid orders

FastSpring does not allow changing invoice information on a customer side after purchase is made. You need to contact their support in order to submit changes.

FastSpring Support form - https://fastspring.com/consumer-support-form

For upcoming orders

• Open FastSpring account via this link - https://linkedhelper.onfastspring.com/account
• Enter billing email you used to create a subscription (you can find it in the Linked Helper account sub-menu or in the Billing information tab of your organization in the Organizations menu).
• Follow instructions sent from FastSpring to the email you specified.
• Once you logged in to your FastSpring payment account, open the Account Details and Payment Methods (1) tab and click Edit (2):                               

Where can I change VAT ID in my invoice?

For orders made via Stripe or PayPal directly

If you paid via Stripe or PayPal directly, then it means you were not charged VAT ID. However, if you still want to add VAT ID in the invoice, you can add VAT ID into the Address line 2 inside the Linked Helper account as it is shown in the Fill in the needed information before the purchase section above.

For orders made via FastSpring or PayPro Global

For paid orders

Neither FastSpring nor PayPro Global allow changing invoice information on a customer side after purchase is made. You need to contact their support in order to submit changes.

• FastSpring Support form - https://fastspring.com/consumer-support-form
• PayPro Global Support form - https://payproglobal.com/customer-support#submit-a-ticket

For upcoming orders

FastSpring and PayPro Global are our merchants of payment and they automatically count and process taxes. If you are placing an order on behalf of a company, enter the company's VAT identification number by clicking "Enter VAT ID" and the VAT charges will be removed:

VAT ID must be added before the purchase.

In the case of FastSpring invoices, taxes can be returned and invoices adjusted within a month since a purchase was made.

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