Network Error: There is either a problem with your Internet connection or Linked Helper website is offline

Solution #2: Temporarily disable your antivirus and firewall

Built-in, as well as third-party firewalls, may block Linked Helper from connecting to Linked Helper servers.

Some anti-viruses may contain built-in firewalls that can interrupt Linked Helper's work as well and block Linked Helper from internet access, that's why Linked Helper account can be opened in a browser, but not via the Linked Helper Launcher program.

As a solution, please:

• try to temporarily disable any installed antivirus and its built-in firewall, and restart Linked Helper - Linked Helper 2 does not contain any virus, malware, spying software, or dangerous code.
• in case you use Kasperski, in its settings you can disable Network ports monitoring for port 443 as per the screenshot below:                        

Solution #3: Rename Linked Helper Launcher folder

Sometimes, Linked Helper has incorrectly cached files in the Launcher folder on Windows operating systems that causes this type of error. Renaming this folder helps solving the issue.

Warning:

• Linked Helper stores data locally on your computer. Deleting incorrect folder may cause data loss, that's why we recommend renaming the folder instead of deleting it, as well as making a backup of your data before changes - How to backup & restore your Linked Helper data.
• You will need to log in to your Linked Helper account again.

 To rename the folder, please:

1. Close all Linked Helper windows.
2. Open Windows File Explorer:
   
3. Paste %appdata%\linked-helper\Partitions into the address bar and hit Enter button on your keyboard:
4. In the opened location, find linked-helper-launcher folder and rename it to linked-helper-launcher-old:
5. Open Linked Helper, log in to your account, and check whether the issue persists.

127.0.0.1       localhost
255.255.255.255 broadcasthost
::1             localhost
fe80::1%lo0     localhost

Solutions in case Linked Helper account cannot be opened in a browser as well

Solution #6: Make sure that any program on your PC has access to LinkedIn domains

If you are using Linked Helper in a corporate network or you have a corporate VPN on your PC constantly enabled, then in order for Linked Helper 2 to be able to work, any program from your PC should have network access to these domains:

• linkedin.com
• *.linkedin.com
• linkedhelper.com
• *.linkedhelper.com
• api.linkedhelper.com
• pas.linkedhelper.com
• do0ca1hx6twig.cloudfront.net
• autoupdate.linkedhelper.com
• *.cloudfront.net
• lnkd.in
• *.lnkd.in
• slideshare.net
• *.slideshare.net
• paypal.com
• *.paypal.com
• *.amazonaws.com
• *.stripe.com
• api.stripe.com

You need to have access to these domains not only from your web browser but also from https://linkedhelper.com/downloads.html

Solution #7: Update certificates

Several years ago, one of the Let's Encrypt root certificates got expired - DST Root CA X3 Expiration (September 2021). Some old devices or old operating systems that didn't get updated with the new certificate may have issues visiting some websites or using certain services.

In order to solve the issue, you need to manually update three certificates.

For mac:

1. Download three certificates from these links:
   • https://letsencrypt.org/certs/isrgrootx1.pem
   • https://letsencrypt.org/certs/isrg-root-x2.pem
   • https://letsencrypt.org/certs/lets-encrypt-r3.pem
2. Import them into your Keychain Access:
3. Double-click on each of the 3 certificates and click on Trust > 'Always Trust':

 For Windows:

1. Download three certificates from these links:
   • https://letsencrypt.org/certs/isrgrootx1.der
   • https://letsencrypt.org/certs/isrg-root-x2.der
   • https://letsencrypt.org/certs/lets-encrypt-r3.der
2. Double-click on each of the 3 certificates and install them:

If the above did not help, please, check the solutions below.