General information
Inbox plug-in provides you with the ability to see all the conversations Linked Helper scraped. These can be the conversations you initiated via a campaign or even those you started manually. The plug-in also allows you to respond to leads directly from Linked Helper, so you won't need to navigate to the messaging platform and search for the profile chat among lots of other threads.
Unlike LinkedIn, Linked Helper saves conversations from different platforms, such as Recruiter or Sales Navigator, in one place.
To enable it please:
- Navigate to the Plug-in Store menu.
- Find Inbox plug-in and click Install button:
- Once the plug-in is installed, Inbox menu appears in the left rail:
Use case
If you send a sequence of messages to a group of people via Linked Helper and have several manual conversations active, then you may find yourself in a difficult situation when all the threads are mixed up and it is hard to keep track of everything.
The Linked Helper Inbox can help you to track replies and keep them in one place even if you use several LinkedIn platforms for messaging. Profiles who answered anything important can be tagged and added to another campaign, for example for sending a different follow-up message.
Detailed description
Please note that:
- every platform in LinkedIn (regular LinkedIn, Recruiter, or Sales Navigator) has its own Message inbox; if a message was sent in one platform, it is not available in the other;
- Linked Helper scrapes chat(-s) only from the platform (regular LinkedIn, Recruiter, or Sales Navigator) through which a profile is being processed, it doesn't check all of them when sending a message or looking for a reply.
Inbox plug-in keeps all the replies and messaging history scraped by Linked Helper in one place.
By default, Linked Helper shows you only unread messages but you can change the view in the Filters section (1). It is possible to tag chats with profiles or download them (2) one by one or in bulk. The number of unread replies is shown next to the profile's name (3). You can mark it as read (4) and Linked Helper will show you the next unread message. Once all the messages are marked as 'Read', this profile will be hidden from the view, but you can always filter profiles by the 'Read' status of their messages. To view full messaging history, click the Show in chat button that looks like two messaging clouds (5).
The other functionality it provides you with is the ability to reply directly from the Linked Helper interface. Once you're in the chat, you can create a draft message manually (6) or from a template (7) to send a reply now (8) or save it for later:
- 'Visible replies' line means that all messages below that line are visible for Linked Helper Actions and were detected as replies, hence the profile was moved to the replied list. If you return the profile with a visible reply back to any messaging or Check for replies action, then the profile will be again moved to the Replied list since the program detects the message that's is below the 'Visible reply' line.
- 'New' line means that all messages below that line were not marked as 'Read' by the user and will be displayed by Linked Helper in the Inbox by default.
- 'Read' button moves the red line below the reply marking the reply as read by you.
- 'Ignore' button marks all 'New' replies above it as those that should be ignored and not detected the next time the profile is processed in the messaging or Check for replies action.
How To
You can return profiles back to the workflow to send next follow-up message even if they replied:
- How to send a follow-up message to the profile even if he or she replied
- Make Linked Helper mark found replies as unread
Reply to messages via Linked Helper: Manual messages in Linked Helper
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